I already tried this method but the issue is not resolved.
@GlinetteC wrote:
I appreciate providing detailed information and screenshots, Zaini1.
I'll provide some troubleshooting steps to get your Journal Entry issue resolved.
You can run the Verify Rebuild Utility Tool in QuickBooks Desktop. This resolves most data integrity issues. Here's how:
- Click the File menu, then hover on Utilities.
- Choose Verify Data.
- Wait for the process to complete and follow the on-screen prompts.
- When QuickBooks has encountered errors after the Verify process, go to the File menu and hover on Utilities.
- Select Rebuild Data this time.
- Follow the on-screen prompts to rebuild the data successfully.
You can check this article for additional reference: Verify and Rebuild Data in QuickBooks Desktop.
After running the verify/rebuild utility tool, pull up the report again to review the journal entries.
I would also encourage checking out our General Support page. We have a couple of articles you can refer to if you need help with other tasks while working on your account.
You can post your questions here any time. I'll be sure to help.
