Thank you for your answer here.  I've been researching for hours trying to find a solution to my problem.  I am using Quickbooks 22 Desktop Enterprise.  My Quickbooks kept crashing and closing immediately as soon as I clicked on Receipt Management or Upload and Review Bills.  I came across another user who found a correlation between multiple Intuit accounts and issues with crashes.  That user was still waiting on support to help him and posted that he has since started using a new receipt management program.  Well, I want to utilize what we already paid for.  Then I came across this post.  Unfortunately the steps you list aren't exact anymore in the newest version of desktop, however, your advice is still accurate.  The reset user ID option is not available in the Quickbooks user interface.  I logged into my Intuit account through the Quickbooks web interface and from there I changed my user ID to a random user ID and then logged out.  With not much hope due to the many, many crashes preceding this, I then clicked on Receipt Management and, voila, I am in!  So, 2 years later, thank you!!!!