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Replying to:
SarahannC
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Let's try some steps to fix that, chinckley

 

First, update to the latest release of QuickBooks Desktop.

 

  1. Open QuickBooks Desktop and go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Go to the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
  4. Click Get Updates to start the download.
  5. Once done, accept the option to install the new release.

 

Then, run the Verify and Rebuild Data within your company file to fix odd behavior and other issues you're experiencing in QBDT.

 

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Verify Data. Then, select OK to close all windows.
  4. Then, go back to the File menu.
  5. Select Rebuild Data under Utilities.
  6. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
  7. Once the rebuild is done, click OK.
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If the same thing happens, please contact us. We'll need to check your account in detail to further review and figure out why it's happening. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.

You can refer to these articles for more insights:

 

 

Let me know how everything goes. You can post more if you have other questions related to QuickBooks. Take care.

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