Hello there. Your screenshot wasn't attached successfully ( if you've included it in your post).
May I know what QuickBooks Plan you're trying to purge? QuickBooks Simple Start and an account that is older than 60 days cannot undergo the purging process. That could be the reason why you keep getting an error when trying to do it.
If that's the case, you'll have to open a new blank QBO account and cancel your old one.
To cancel, you can follow the steps below.
- Sign in as an Admin to QuickBooks Online.
- Select the Gear icon, and choose Account and Settings.
- Click Billing and Subscription.
- In the QuickBooks section, select Cancel (paid subscription) or Cancel Trial (if you’re using a trial).
- Select Continue to Cancel, then Continue to Cancel again.
- Select Confirm Cancel.
On the other hand, if you're purging an account less than 60 days and it's not the simple plan, we run some basic troubleshooting steps to isolate the problem.
We can start with checking if your computer is connected to internet, and accessing QuickBooks Online in a private browser. This usually resolves any browser-related issues.
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Safari: press Command + Shift + N
If it works, clear the browsing history of your regular web browser. This will remove previously stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.
Once canceled, we keep your data for a year. To learn more about it, I'd recommend checking out this article: What happens to my QuickBooks Online data after I cancel?.
Also, your screenshot wasn't attachment successfully ( if you've included it in your post). You can add it in your next post. Just make sure to cover all important details.
Please let me know how it works for you. If you still need my assistance, just let me know by commenting below. Take care!
