Hello there, @K West.
I want to ensure this will be taken care of so you can get back to working order.
Have you performed the steps provided above to fix the syncing issues of your Capital One Bank to QuickBooks Desktop (QBDT)? If so, and you still encounter the same thing, I highly recommend reaching out to our Technical support team to further investigate the root cause of the problem. They can pull up your account and check the set up. They can also provide additional steps to help you fix the connection of your bank to QuickBooks.
Here's how:
- In your QBDT program, click the Help menu located at the top right corner of the screen.
- Then, scroll down and select the QuickBooks Desktop Help option.
- From there, click the Contact Us button.
- Next, enter a brief description of your issue in the box. Example: Capital One Bank Not Synching
- Then, select Let's talk, and choose a way to connect.
In the meantime, you can manually import your bank transactions via Excel or CSV file to QBDT. Once transactions are in, you'll now have to categorize and match them.
QBDT also allows you to use bank rules to further help you manage your transactions. To get started, feel free to open this article: Use renaming rules for Bank Feeds.
I'm always around to help in case you have any other banking concerns. Simply leave a reply below and I'll get back here as soon as possible. Take care.
