The second lady I spoke with had me do a screen share. She changed one of our users' emails to my email, she attempted to change the name to mine, but it isn't changed either (that wasn't what I needed done either, she was just trying to make it easier with emails). She is also the one that had me do the first file share to upload the appropriate files for the Primary Admin. I thought that we might have gotten somewhere that time but that was on March 7th. 

Unfortunately, the support team has been zero help and keeps telling me that it's the "back office" that is taking so long with their review and that they are extremely backed up. But 72 days isn't backed up, its lack of service. 

On another note, we do not use QB online. We use desktop. I don't know if this is why we are having so many issues?