Good afternoon beckymorey1,

Thank you for reaching back out! I encourage you to keep working with our Payroll Support Team, as they have the tools to do screen sharing and possibly escalate this case if necessary. Here’s how to connect with us:

1. Go to the Help menu, then choose Contact Us.
2. Type your concern in the box and hit Let's talk.
3. Choose  Get a call.

       4. Complete the needed information, then submit the request. 

Let me know in the comment section if you have questions. I'm always here for you. Keep safe!