Thank you for joining this thread, @cmichelcarter. Let’s sort out your concern with emailing your reports in QuickBooks Online (QBO).
We can perform some basic troubleshooting steps to isolate this matter. This could be a browser related issue. Stored cache can cause unexpected behavior while using the application.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works, kindly proceed with clearing your cache. This helps improve the performance of the application. Then, if the issue persists, you can refer to this article for other supported browsers while using QBO.
The second step is to ensure that your PDF reader is up-to-date. Lastly, you can repair the reader to fix the issues with the program.
Here's how:
- Close Acrobat/Reader and all open web browser windows.
- On your keyboard, press Windows + R.
- Type Control Panel, and then select OK.
- Select Programs and Features.
- Select Acrobat or Adobe Reader, and then Uninstall.
- In the Setup dialog box, select Next.
- Select Repair, then Next, and select Install.
- When the process is complete, select Finish and restart your computer.
- Log back in to QuickBooks Online, and email the reports and statements again.
Please keep me posted regarding this matter. I’ll be around to lend a hand for help. Have a great day!
