We are being forced to upgrade as well for Payroll and can't get a straight answer!

We are in the same boat - small business, three companies, using QB since 2001. (21 years)

Used to upgrade every 3 years.

We are beyond frustrated.
I spent 1.5 hours on the phone with tech support that could not figure out the problem.

 @az581200 What did you figure out or what did you do?
Do you find an alternate program?