Hi krworley!
Good to see you here and thank you for reaching out to us.
First, you can be certain that our Support Representatives are trained and knowledgeable about QuickBooks. I'm here cause I'd like to explain the difference between the subscription-based QuickBooks Desktop and the one-time license.
Intuit will release a new version of QuickBooks Desktop every year with new updates and features. The one-time license or non-subscription software has a three-year life cycle. For example, if you purchase a one-time license of QuickBooks Desktop 2021, you are advised to upgrade by 2024. If your computer's operating system is still compatible with the old QuickBooks Desktop, you can continue using it.
However, there are features that will be stopped such as payroll and online banking. Also, once you reached the three-year life cycle, there'll be no more system updates or support for any issues you might encounter.
Please check the policy of QuickBooks Desktop by clicking this link to learn more about why there are versions that will be discontinued: QuickBooks Desktop service discontinuation policy.
With regard to the subscription-based QuickBooks Desktop, you'll need to renew your subscription every year. You can also upgrade to a newer version without additional cost.
If you'll not renew the subscription, you won't be able to use the software at all. Your company file will remain on your computer, but you'll need to re-activate the service to open or view the data.
I added some links for tips and other resources and for you to know the system requirements of QuickBooks Desktop:
If you have any particular questions about your QuickBooks Desktop services, let me know the details in your reply. Always here to help.
