@BB2020 wrote:
Somehow over the years, Intuit has created three different accounts for me, using two different email addresses and the third, my primary email without the .com.
- One email address ties back to my QBO wholesale account, but has another user (in another state with a last name in common but email is not remotely similar) as a primary contact, including his credit card info. This was noted several years ago and efforts to correct or disassociate me from his account and me from mine have failed.
- My primary email address will also tie me back to my QBO wholesale accounts and QB payments accounts for 4 clients, but not one major client for whom we provide CFO Services.
- The third account - my primary email without the .com indicates all my enterprise products dating back to 2015. The problem that arose in July of 2020 was a company's (who is the client of another CPA in another state) enhance payroll subscription became associated with my account. The subscriber could not renew their payroll subscription and the other CPA contacted me. We worked with payroll support, escalating up to "management" and after two weeks and multiple hours of admin time spent by the other CPA and me, we were assured the problem was solved (including #1).
We installed the 2021 version of Enterprise on 12/18 for 13 companies we manage or are fractional CFO's for. One intent was to implement the new Receipt Management feature. We can only access Receipt Management for 6 of the 13 companies, all using the same instance of QB Enterprise. There are two different messages received when attempting to access -- 1) "You do not have the access to perform this action. To complete this request for access from your Primary Admin. or 2) "We're unable to complete your request at this moment. Seems your Intuit account is not associated with this company file." The irony of the whole issue is one of the 7 we can't access is my company.
After two attempts to speak with support being routed to the Philippines (didn't think that was supposed to happen to accounts at our level) who were clueless about what I was describing, we were routed to an Enterprise agent who worked diligently with me for almost two hours with no results. She promised she'd get back to me that day, even asking how long I would be available. No email. No phone call. Nothing.
I'm guessing a part of the problem is the three accounts that were created by Intuit that nobody seems to be able to fix. The second part of the problem is the Company File that was to be the first to implement Receipt Management isn't associated with me, nor any of the email addresses associated with that company (my firm manages those email addresses for the client).
Any contact info for someone at Intuit that gives a d**n?
Anyone else experienced a similar problem? And how did you solve it?
May be this might help : https://quickbooks.intuit.com/learn-support/en-us/account-management/multiple-intuit-accounts-create.../KrogerFeed
