THIS IS A PROBLEM.

I too am having issues.  It literally just stops working. 

I have spent 2 1/2 hrs now online chatting with no resolve other than re-installing and repairing my program.  Can't do that every week.  The rep informed me that the Data Protect is "only to remind us to back-up" whether locally or online.  You can't even get to your online files to restore if the Data Protect stops working.  Where are my files?!  SO WHAT IS THE POINT?!

All of these fixes are offered but I can see from other conversations that the fixes are not fixes, just steps we followed to set-up in the first place.

FRUSTRATING