Hopefully, the authorities caught the hackers, gratitudecollab.

Thank you for joining in. I also find it unusual when there are two cards and the payments and transactions are recorded on separate accounts. Let me help you out.

I assume you got a new card, so what could have been done was to create a new credit card account that is not a sub-account and then pass the balance from the old one to it. Then, use the new account moving forward. In this way, it is as if you'd have replicated the real scenario.

If you want to merge them, you can remove the new card from being a sub-account to make it the same level as the old card and then merge them. However, please save all the reconciliation reports of both cards before doing this coz the reports of the other account will be gone after merging them. Please note also that this process is irreversible.

Make the sub-account the same level as the old card:

1. Go to Settings and choose Chart of Accounts.
2. Click the down arrow beside View register on the sub-account and choose Edit.
3. Remove the checkmark in the Is sub-account field.
4. Click Save and Close.

Merge the accounts:

1. Follow steps 1 and 2 above.
2. Rename the new card similar to how you named the parent card. You will get a prompt saying that name is being used by a different account and asked if you want to merge them, just select Yes.

Here's an article for your additional reference: Merge duplicate accounts, customers, and vendors in QuickBooks Online.

If you need further assistance with your transactions, accounts, or anything about QBO, just hit the Reply button. We're always available to help.