Hello there, @lindam.
Thanks for your time in posting your concern today. As an insight, you'll need to enter your administrator password to restore and access a client's company file.
In case your admin password doesn't work, you can reset your password for QuickBooks for Mac.
Be sure to have your QuickBooks license number ready to reset the administrator password.
- From the Password field, select the lock icon. You’ll see a pop-up menu listing recovery email addresses.
- Choose an email address you have access to, then select OK.
- You’ll get an email from QuickBooks that will guide you through creating a new admin password.
Once done, you can now log in to your company file using the new password set.
For more information about this process, check out this article to learn about how users and passwords work in QuickBooks for Mac.
Get back to me here should you have additional or other concerns. I'm always around here to help you some more.
