It isn't the kind of experience that we want you to come across, Sandi333.
Since the error persists even after purchasing the Accountant version, you can run some data checkup to verify fatal errors on program. Here's how:
- Click the File menu.
- Select Utilities and then Verify Data.
If you see a specific error message, you can search for it in our QuickBooks Desktop support site for specific ways to resolve it. If you see Your data has lost integrity, it indicates data damage. That said, you'll have to rebuild the program to correct the problem.
You can do that by Selecting Rebuild Data under Utilities on the File menu.
If the issue persists, I'd recommend reaching out to our Phone Support team to have this investigated.
Once everything's fine, you can check this article for more information about the accountant's copy: Use the Accountant's Copy.
Keep me posted as to how things work on your end. Stay safe!
