Hi there, @CoralLi.
I want to make sure this issue gets resolved so you can get back to working order.
One of the possible reasons why the Non-Zero option isn't showing when customizing the Profit and Loss report is due to the data damage of the company file. To verify, let's run the Verify and Rebuild Utility tool to fix data-related issues on a company file. Here's how:
- Go to the File menu, then select Utilities.
- Click Verify Data and select OK to close all windows.
- Then, go back to the File menu.
- Select Rebuild Data under Utilities.
- QuickBooks will ask to make a backup before rebuilding your company file, select OK.
- Once the rebuild is done, click OK.
I'm adding this article for more guidance: Fix data damage on your QuickBooks Desktop company file.
In addition, please know that the Non-Zero option will show depending on the Profit and Loss report you're using. Just like the Profit and Loss Detail report, it only shows the In Use option.
You might want to learn more about customizing reports in QuickBooks Desktop. This article will provide you with the detailed steps and information: Customize reports in QuickBooks Desktop.
Our doors are always open to help you again if you need more assistance running reports. Have a pleasant day ahead.
