Why- because QB has the worst customer service I have ever seen in my life!  This company is supposed to be for small businesses but my Payroll and taxes has not been working for three months.  I get message saying the error is on QB end try again in a few minutes.  I have been billed for this despite it not working.

• I have called at least 5 times and racked up 2 hours on hold.
• I have chatted numerous times.  
• I have escalated to a supervisor several times
• I have escalated to engineering several times
• I have been told to file payroll taxes manually despite paying for payroll and tax services
• I have to re-explain my issue every time I call
• I have received many messages via email stating my problem is fixed.
• I have been hung up on many times
• I have never seen worse customer service in my lifeDon't walk run from this company!!!!