Good day, megsquiltedmemories!
I'm here to help you in updating your QuickBooks Desktop so you can get back to business.
Before you update it, make sure you have admin access. You can reach out to the administrator to perform the update.
If the reason why you can't log in is due to an incorrect or forgotten password, you can still reset it. Please check these articles on how to update QuickBooks Desktop and reset the password:
In addition, I added some links that can help you in fixing issues due to damaged files:
Post a reply below if you have additional concerns. Take care!
