This isn't the kind of service we'd want you to experience, @CWise.
If you want to update your primary contact, simply access our Customer Account Management Portal (CAMPs). Here's how:
- Sign in to your account.
- Look for the Primary Contact area and click Change.
- Choose the new one from your list of contacts.
- Select Save and Close.
If you're still unable to make the changes, you can send a request to our account protection team. Once you've contacted them, you'll receive a response within three business days.
Let me know if there's anything else I can help you with. I'm just right here Willing to assist you. Have a great day.
