Let me help you move past the issue, 10131.
The error message occurs when the file is read incorrectly on a Windows computer.
If you're still getting the "There's a new QuickBooks software update waiting for you. Looks like you don't have the required permissions. Contact your systems administrator." error, we can try restarting your PC first. Then, download and install the update through these steps:
- Go to the Downloads & Updates page.
- From the Select Country dropdown, select your country.
- In the Select Product dropdown, select the product you're using.
- From the Select Version dropdown, select your version (year).
- Then, click Search.
- Select Get the latest updates link.
- Once the download is complete you can run and install it.
After the update process, you can try opening QuickBooks. If the error persists do a right-click on the QuickBooks Desktop icon and click Run as Administrator again.
If these steps don’t work, download and install the QuickBooks Tool Hub. This utility can help fix many common issues and errors with the desktop program. The following guide outlines the complete steps on how to use the tool: QuickBooks Desktop doesn't start or won't open.
For additional resources, these links already provided by my colleagues will give you an overview of how to resolve the following.
Please be sure to check back in with me here and let me know how this goes. I'm always around to help you in any way I can. Take care!
