1. I revisited that link regarding Manage automatic tax payments and form filings and found that it is checked ON (since 2019).

2. Regarding part two if your reply, I have checked this location as well and there is no such form under any of the employees, Old or new.

Again, there's loads of inconsistencies here. I've contacted phone support, [removed] and they recommended I email your [email address removed] inbox for a reply back in 2-3 business days. I got a reply stating that this isn't used for anything but IRS tax notices, but, this is the current and only path I have been given to make any possible progress on this.