Using the keyboard shortcuts in the recurring transactions menu did not bring up any recurring transactions for the customer.

I started a chat with an agent, they logged in and watched me copy the display name from the customer information and paste it in the recurring transaction page search and Ctl+F search.  There is no recurring transaction for the customer. 

The article solution is to call for assistance but both agents have said that that the "backend team" is working on a resolution. Still, after nearly three years?  If there is not a resolution, how is there a solution?