I've come to make sure you're able to turn on your email service in QuickBooks Desktop (QBDT), @Russix. This way, you're able to send transactions through Webmail or Outlook accordingly.
Based on your description of the issue above, it seems like you have minor data issues with your company file that's why QuickBooks is unable to grant you access to QuickBooks Email. To automatically fix this, you can utilize the built-in Rebuild and Verify Data tools. Here's how:
- Go to the File menu.
- Choose Utilities and select Rebuild Data.
- On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
- Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
- When the tool finishes, select OK.
- Go to the File menu.
- Choose Utilities and select Verify Data.
- Let the tool check your file for data issues.
Before you continue turning on QuickBooks Email, make sure to update QuickBooks to the latest release, you’re using Outlook 2010 or newer, and you have an Outlook email profile. Once you're done, continue with the process by setting up the service in QBDT. For the step-by-step guide, you can refer to this article: Connect your email to QuickBooks Desktop.
In case this matter persists, I'd recommend performing the solutions provided in this article starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.
Also, I'm adding these articles to guide you in fixing any possible issues that may occur while connecting online email services and send transactions directly from QBDT:
You can keep me posted on how it goes by leaving a comment below. If you have other concerns in emailing reports and sending transactions directly from QBDT, I'll gladly help. Take care, and wishing you continued success.
