I would feel the same way if I were in your position, Haven.

I understand that you've been following up on this. However, I would still recommend contacting our Support team once more to check back the status of your case. They have the tools for security verification, so they can do some tests while they are assisting you. Please see their schedule in this article: QuickBooks Online Support.

If you have other questions, feel free to go back to this thread. I'll be here to assist you again.