You have been 'talking about' improvements to QB online for years now.  There are literally hundreds of developers at the disposal of Intuit....yet the improvements have not been made?  Why can't users add or delete multiple transactions at once by now?  This is not rocket science.  You've created a flawed program and refuse to improve it.  Your customer support is literally the WORST in the tech industry.  I have spent SO long on the phone with rep after rep...who studies the manual for lengthy times, then tells me they'll have to transfer me to someone who can help me.  It's absurd.  You should feel embarrassed to work for such a pitiful company.