Hi, lstv. 

I'm here to help you with changing the admin rights for your QuickBooks Desktop. 

We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to experience. Rest assured, our compliance team is already reviewing the request. Be on the lookout for an email from no_response@intuit.com for its status.

I know you've already called in. However, I'd still suggest getting in touch with our Customer Care team. This way, they can check your account securely and review the status of your request. 

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

Check out our available hours of operation through this article: Support hours and types.

Let me also share these articles for additional guidance and future reference: 

• Change primary principal for Basic, Standard, and Enhanced Payroll 
• Understand why you need to update your account info for payroll 

I’m happy to offer assistance again if you have more questions about handling users in QuickBooks. I'd be here to extend a helping hand.