Hi there, Denola.
Welcome to the QuickBooks Community. This isn't the kind of feeling that I'd wish you to have, and we know how much time it can take when something isn’t working the way you need it. I also appreciate the troubleshooting steps you've done to fix the issue about inviting an external accountant. With this, I'll make sure to share different details so you can start adding an accountant to review your books, make corrections, and fix any tricky transactions.
Each version of QuickBooks is designed to address specific business needs. With that, it might be you're using the QuickBooks Self Employed and that is the reason why you can't seem to find the accounting firm tab. If so, you'll have to go to the profile ⚙ icon and choose Accountant.
Here's how:
- Sign in to QuickBooks Self-Employed.
- Click the profile ⚙ icon.
- Choose Accountant.
- In the Invite your accountant field, enter your accountant's email address. Then, select Send invite.
- Hit Done.
Once done, the invitation is sent to the accountant. Then, after they accept it, they are provided with access to your data through QuickBooks Online Accountant. You can click this article to see additional info: Invite an accountant to review your accounting in QuickBooks Self-Employed.
However, if you're using the QuickBooks Online account, I suggest contacting our QuickBooks Support Team since the issue persists after performing the steps you've mentioned. They have the tools to check your account and investigate the cause of the problem.
Please refer to this article to view instructions on how you can remove an accountant from your QuickBooks Online in case you don't want your accountant to have access to your books anymore: Invite an accountant to review your accounting in QuickBooks Online.
Should you have any questions about users, or anything else, please let me know. Have a good day.
