Let's perform some troubleshooting solutions to map your payroll account, tamilligan.
We can map accounts to use for payroll in QucikBooks Online (QBO) Payroll Core. There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior in QBO. To better isolate this issue, try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, try mapping the payroll accounts again. Here's how:
- Go to the Gear icon.
- Select Payroll Settings under Your Company.
- Tap Accounting under Preferences.
- In the section titled Paycheck and payroll tax payments, select Edit.
- From the Bank account drop-down, select the account you set up in your Chart of Accounts (COA).
- Press Continue. Then, Done.
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBO collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
I would like to include a reference where you can visit anytime and get further information if you do other things related to payroll in the future: Let's explore QuickBooks Online Payroll.
I'd like to know how you get on after trying the steps or after contacting support, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.
