Thanks for following on this thread, TBSInc. 

I've got some latest updates to share about enhancements on how to handle alerts in QuickBooks Payments. You'll now start getting notifications to the email address associated with your Merchant Account. Thus, you're unable to see the Email alerts option.

Let's make sure to use the correct email address. This way, you'll receive payment notifications. Let me guide you how:

1. Sign in to the Merchant Service Center.
2. Click the Account menu at the top, and then select Account Profile from the drop-down.
3. Go to the Contact Information section, and then click Edit.
4. Change the email address if needed.
5. Click Submit.

If you're still unable to receive payment notifications, you can check your spam or junk folders. All unrecognized emails are moved there. Here are the steps on how to check your spam folders:

1. Open your email, and then check your Spam or Junk folder.
2. Locate the email or notification, and then move it to your Inbox.
3. If not, please proceed to steps 2 and 3 in this article: Unable to receive Intuit email.

If the issue continues, I suggest contacting our Payments support to investigate further why you're unable to receive emails from us. They'll also be able to escalate this case if need be.

I've got your back always with any payments concern you may have. I'll be around to help you