Thanks for alerting us, @frustratedbookkeeper101.
Have you tried the recommendations stated above? If the same things happen, you can also clear your browser’s cache. Missing transactions is sometimes caused by browser-related concern.
Otherwise, you’ll want to contact our Technical Support team for further assistance. They have the necessary tools that help resolve the issue. Just make sure to check our support hours so you’ll be assisted immediately.
Here are the steps to reach out to our representatives:
- Select the Help menu in your QuickBooks account.
- Type in Talk to a human.
- Enter a brief description of your concern.
- Click I still need a human, then press Get help from a human.
- Choose Callback.
In this reference, you’ll know more things about reconciliation reports and how to generate them in QuickBooks Online: How do I view, print, or export a reconciliation report?
I’ll be right here to help if you have other questions or concerns besides the missing event. Always take care!
