Thanks for joining this conversation, @1502QuiQui.

As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account. That said, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and investigate this further.

You can refer to this article to get their most updated contact information: Contact QuickBooks products and services Support.

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

Please know that I'm only a few clicks away if you have any other questions or concerns. I'll be more than willing to assist. Have a good one!