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Replying to:
LieraMarie_A
QuickBooks Team

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I'd love to show you how to reactivate your payroll subscription, @atmgrls7.

 

There are a few ways to do this; via your Desktop file, through the web, or from the cancellation email. Before you begin, make sure you have a supported version of QuickBooks Desktop.

 

Desktop File:

  1. Go to Employees and select My Payroll Service.
  2. Select Account/Billing Info.
  3. Sign in using your Intuit Account login.
  4. Under the Service Information section, select the Reactivate link next to your service status. 
  5. Choose your payroll service, and select Proceed to Checkout
  6. Select a Payment Method, you can update or add the payment info. Then select Submit
  7. Select Place Order.
  8. Click Next and then Return to QuickBooks.
  9. Verify that your service is active by signing back in, and selecting Employees, then My Payroll Service
  10. Then select Account/Billing Information, check the Service Status.

 

Through the Web:

  1. In the Manage your QuickBooks page, select the product you would like to manage. 
  2. Under the Products & Services tab, select the Payroll Subscription tile.
  3. The status of your subscription shows below the blue Toolbar. If it says canceled as the status, select the Resubscribe link.
  4. Confirm all the information in the Reactivate Subscription fields are correct. Then, select Save and Continue
  5. Review the details and billing info. Select Reactivate
  6. You'll get a pop-up message that will show your payroll subscription has been reactivated, click Got it.

 

If you received an email about the cancellation, you can click on the Resubscribe button in the email. You can refer to this article: Renew or Reactivate your Payroll subscription.

 

You can check this article on how to fix issues verifying your payroll subscription: Troubleshoot.

 

Additionally, here's a helpful reference that you can check out about the latest payroll news and updates: Release updates.

 

Fill me in should you need further assistance in reactivating your payroll service. I'm here to ensure your success. Have a wonderful day.

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