Hello,

I have been trying to explain this to support for over an hour and they simply don't understand what I'm asking for. What is the magic language to use when requesting to extend the 60 days. I've spoken with three different people and they don't seem to have any idea as to what I'm talking about. I need to be able to upload my data - but it has been over 60 days and I don't wish to cancel my subscription and start another one if I can avoid it. 

Thank you in advance for your help. 

C