Yes, of course, I believe my previous posts have made that clear.  I've talked to QB (when they bother to respond), and EFTPS (much more responsive & helpful than QB), and I have changed all passwords and pins as recommended several times.  Why should I pay for an "Advisor" to assist with a service that does not function properly?  Shouldn't the Software Engineers employed by Intuit do that? Like you, I have personally used QB for my businesses since 1995 and I have never experienced any significant problems with their software until now.

Obviously, at least to me that is, this particular issue remains a problem for many QB End-Users.  For anyone to imply End-User ignorance is the problem is illogical.  The complaints continue from those of us who have followed all advise received and we continue to be unable to use E-Pay.  I do not believe the QB Community in general is unable to follow instructions and successfully use the E-Payment accounting application we've been able to use prior to the changes. Of course, this is only my opinion.