Hi CheChe.
I'm here to take care of your concern today and help you process your federal e-payments.
We haven't received new cases about this error message with trying to pay your taxes electronically. As an initial step, I recommend updating your password to isolate the issue. To change your password in QuickBooks Desktop when making an e-payment:
- Go to the Payroll Center, then Pay Liabilities.
- In the Pay Taxes & Other Liabilities section, select the federal liability to e-pay, and select View/Pay.
- Verify that E-payment is selected, and select E-pay.
- Clear the Remember My Information for next Time checkbox.
- Enter your 4-Digit PIN and new EFTPS Internet password.
- Enter any other missing information.
- Hit Submit.
The next time you make an e-payment, re-enter your 4-Digit PIN and EFTPS Internet password, and select the Remember My Information for next Time option.
On the other hand, you can also go to the IRS website to send tax payment and forms electronically. Here's the page: Pay by Check or Money Order. From there, tap on the electronic payment options link.
You may refer to these articles to help you send your future tax dues:
Please let me know how else I can help you with handling your tax payments. I'm more than happy to provide additional assistance. Keep safe!
