Hi there, Robbie.
I'll make sure that you can update your credit card number.
Normally, you should be able to change the credit card number since you're already the primary contact of that account. To isolate the issue, you'll want to make sure to enter the correct credentials when signing in to camps.intuit.com. This is the email account you've used upon registering your product.
However, if QuickBooks is still unable to recognize you, I'd recommend getting in touch with our technical supports. This way, we'll be able to pull up your account in a safe environment and investigate this issue. Here's how:
- Open QuickBooks.
- Go to the Help menu, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter "Unable to update credit card number." in the description box.
- Click Let's talk and then choose a way to connect.
In addition, here's an article that you can read to learn more about the things that can do with Customer Account Management: View, manage or update your Intuit account in CAMPs.
You can always find me here if you need more help in managing your billing information. Stay safe and have a productive week ahead.
