Good day, @Elysha.
Thank you for sharing your concern in this thread. Let me help you fix this so you can update your contact information.
There might be data damage in your company file. This is the reason why you keep on getting the error message when updating your information.
Let's run some basic troubleshooting steps to clear this out. To start, update QuickBooks Desktop to its latest release. Doing this will keep your software up-to-date and fix some minor data issues.
- Go to the Help menu and select Update QuickBooks Desktop.
- Click the Update Now tab.
- Select Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- Once prompted, accept the option to install the new release.
If you're still getting the same result, I recommend running the Verify and Rebuild Data tools. Verify Data self-identifies the most commonly known data issues within a company file. On the other hand, Rebuild Data resolves most data integrity issues that were verified.
Additionally, you can browse through this article: Help Articles. This link contains a lot of information and steps that you might use in the future.
Let us know if you run into issues again or if you have other questions about QuickBooks. I'm just one click away to assist you. Have a great day.
