Thanks for joining this thread, eas22487.
 

I've reviewed our list of investigations and can confirm there's currently an ongoing one (INV-56168) about subscribers not seeing a Make Active option for some of their inactive customers.
 

Initially, I'd recommend troubleshooting the browser you're using. This issue could be related to temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues when viewing certain webpages. You'll want to access your account in a private window and try reactivating their profile again.
 

Here's how to access incognito mode in some of the most commonly used browsers:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to see your Make Active options, it's safe to say this problem's being caused by temporary internet files. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues not displaying, I'd recommend getting in touch with our Customer Care team and referencing INV-56168. They'll be able to pull up your account in a secure environment, conduct further research, and add you to the investigation as an affected user. This ensures that you'll receive email communications about any updates related to it.
 

I'll be here to help if there's any additional questions. Enjoy the rest of your day!