This is not the impression we want you to experience when managing your account, MrsThorngren.
Let's make sure you have Admin rights to process your request in removing an accountant user. Usually, you're unable to remove an Accountant user in QBO if he/she is the lead accountant. If so, you assign a new lead before you can remove that user as an Accountant. For more details, see the Add or remove an accountant user in QuickBooks Online article.
If you are referring to removing your accountant profile from your client's company, just set the profile of your clients to inactive. Let me show you how:
- Go to the Clients page.
- Find your client's company.
- Under the ACTIONS column, click the Edit client drop-down menu.
- Select Make inactive.
If you encounter an issue in removing your accountant, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
Feel free to visit our Account management page for more insights about managing your Intuit Account.
I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always.
