I am putting in my 2 cents here - I have posted in a couple of places here about the inability of the QBO Advanced backup and copy feature.  After over 15 hours with 2 dozen support techs, no one was able to resolve the issue, some just said it can't be done, others insisted on reading the HelpDesk steps to walk through it and almost no one would escalate the call to the advanced team.

Then I read the post:

Fiat Lux - ASIA

Level 15

‎February 01, 2021 05:48 PM

We noticed you were posting the same question in the US Community. You may reply to the latest response if required. One more thing, we recalled there was an ongoing issue with that feature in the last 2 weeks. Yet we are not sure whether the issue is already resolved or not.  

I can tell you that this has not been resolved and the Billing and Subscription department will not do anything to assist in adjusting the subscription rate.

Ugh - I wish there was another program that was as easy to use as QBO.