I appreciate you for going through the steps above, @will007.

I can see the importance of having to get in touch with our Support team. Due to the ongoing pandemic, we have limited staff at the moment. Thus, the waiting time will be a bit longer than usual. 

Rest assured our Support team is working diligently to cater to all our customer's concerns immediately. Aside from our phone support, you can also chat with one of our agent. To ensure you'll be accommodated, review their support hours to know when agents are available. 

Furthermore, I’m adding this link that you can read to learn some best practices in managing your QuickBooks Desktop (QBDT) for Mac efficiently: QuickBooks Desktop MAC 2020 User’s Guide.

Let me know by leaving a reply in this thread if there’s anything else you need assistance with in managing your software. Keeping you in working order is my top priority.