Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Jen_D
Moderator

Reply to message

It's nice to see you here, @Child of God,

 

Let's make sure you're able submit your payments in QuickBook using the new password. Please note that if you recently updated the bank account for e-payments, the IRS will provide a new set of PIN for it. This is normally the reason why some users are still getting issues when sending their payments to the agency.

 

Then you need to update it in QuickBooks using the steps in this article: Change bank account you use to make e-payment for tax liabilities

 

After getting the correct PIN and updated the Internet Password, you also need to update this information inside QuickBooks. Use the steps below:

 

  1. Go to the Employees menu then Payroll Center.
  2. Click on the Pay Liabilities tab.
    Select the Pay Liabilities tab in the Payroll Center in QuickBooks Desktop
  3. In the Pay Taxes & Other Liabilities section, select the liability to pay, and select the View/Paybutton.
    Select the liability to pay on the Pay Liabilities tab of the Payroll Center in QuickBooks Desktop
  4. Mark the Federal payment then make sure to select the E-Pay button.
  5. Update the Withdraw On date to at least 1 business day in advance of the day you are sending the e-payment, then select E-pay.
    ePay
    Note: To be debited a day after sending, contact the IRS directly instead of using QuickBooks Desktop to process the payment.
  6. Remove the check mark in the Remember My Information for next Time check box.
  7. In the E-Pay Login window, enter the new login information. It's crucial that you enter your login details carefully to avoid having your e-payment rejected by the agency or not processed in a timely manner.
    Enter agency login information in the E-pay Login dialog to use E-Pay in QuickBooks Desktop
  8. Enter any other missing information and select Submit.
  9. (Optional) Print the confirmation notice that appears, indicating that Intuit has received your request and will submit your e-payment to the correct agency.
  10. Hit Close.

 

The next time you make e-payment, re-enter your 4-Digit PIN and EFTPS Internet password, and select the Remember My Information for next Time option.

 

Check out the following links to guide you with the process:

 

 

If the same issue happens again, I recommend reaching out to our Support Team. They can initiate a viewing session with you and help diagnose the company file to verify what causes the problem. If needed, they can also report this to our engineers for further investigation.

 

Refer to this article for our contact options and support availability: Contact QuickBooks Desktop support

 

Let me know how it goes. I'll be right here if you have any questions or need any help with your tax filings. Have a lovely week ahead!

Need to get in touch?

Contact us