The reason I posted this IS THAT I DID CONTACT YOUR SUPPORT AND THEY HAD NO SOLUTION. Reaching back out to support for another 90-120 minutes to re-explain the problem and get the same answer is not productive. Please ask someone who is very knowledgeable about your QB Online excel export function to look at ticket [removed] from 2/8/2021 where i worked with your reps. Yes they indicated that Protected Mode was a likely culprit. But I have compared excel options on our computers (people who have the problem vs those who don't) and I can't find any differences in how their respective excel functions and options are set up. PLEASE SEND HELP - calling and re-explaining and getting the same answer isn't helpful. Thanks.