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Replying to:
mfouchi
Level 2

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Hey everybody,

I came back to maybe help someone else who is about to throw their monitor out the window.

So, you'll see my past last month about being just as frustrated as everyone else and the answers not helping.

 

Well, I _think_ I've figured out the secret  - and Intuit's answers are partially correct, but incomplete.

After I made that post, I just gave up and paid it manually thru the EFTPS system.  I kept researching, and found a few things:

  • Yes, EFTPS is starting to require regular password changes, which is what prompts this mess to happen.
  • Yes, you need to change it on the EFTPS website.
  • Yes, you need to follow the instructions Intuit has provided to clear out your info in the QB submit window and put your new info back in.
  • HOWEVER, it seems that there is some sort of delay between changing your password on EFTPS and it propagating through their system to reach the area that allows Quickbooks to login with it.  

I don't remember how long you had to wait.  Unfortunately, I came across this information a month ago and forgot where I read it, so if anyone else finds it, please post here to save the sanity of future QB users.  I just paid my January taxes and it went through.

 

INTUIT SUPPORT:  Please take note, if others start verifying that this is the correct solution, please add this to your knowledge base for your automated replies.

 

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