I am amazed that a "mature" product like QuickBooks has an online version that has so many shortcomings--ones that seem simple to fix and/or are fundamental to producing easily readable reports.

The case cited above, where users simply want to re-order rows in an income statement to something other than alpha. Exporting to Excel and fiddling with it there is not a serious alternative--at least, not much more than "print out the report in our fixed format, then re-type it yourself in whatever program you like."

Adding this functionality should really be a high priority.