@JessT , thank you for the feedback and update. Unfortunately there is no option for customers to update their own reviews in system so this was the main reason I submit this question on support page.

I understand your team doesn’t have right tools to remove any review but I am sure this can be escalated to a different team who can manually remove reviews. Just to be clear, the App reviews are customer created contents and users have legal right to request removal of any content they create under privacy laws.

Please let me know if you guys can escalate this to a different team.

Thank you.