The user access can also be the reason why they're unable to export a 1099 report, mike288.

If you've added them as a Standard user but limited to customers, the option to view and export the said report is unavailable on their end. But, if they have access to All, they should be able to export the 1099 report.

Here's how you can review their access rights:

1. Click the Gear icon.
2. Under YOUR COMPANY, select Manage users.
3. Locate the user and then click Edit.
4. You can view their access under Role.

If they have access to all, yet they're still unable to export the report, we can run some steps to isolate the issue.

To start with, let them open QuickBooks in a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, they can go back to a regular browser and clear the cache. A piled cache can cause any unexpected behavior on the opened pages.

They can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

You can also share these steps on how they can export the 1099 data. Here's how:

1. Click the Reports tab.
2. Enter and select 1099 Transaction Detail Report.
3. Filter the Report period.
4. Click the export button.
5. Select whether to export the data to Excel, PDF, or Google Sheets.

I've also added this reference to know what payments are excluded from 1099 forms: What payments are excluded from a 1099-NEC and 1099-MISC?

I'm just a post-away if there's anything that I can help. Keep safe!