Hi there, @Denisearra.
Thank you for sharing the details of your concern. I'm here to help you figure out the possible reasons for this error.
Usually, an error happens, or you won't be able to access payroll if the login credentials you've used is restricted for managing payroll in QuickBooks Desktop. That said, I recommend opening QuickBooks as an admin/with permission for payroll.
If that doesn't make any difference, I suggest reaching out to our Support Team. This way, a representative can review your account securely and check out the possible reasons for the issue.
To contact support:
- Go to the Help menu and select QuickBooks Desktop Help.
- At the bottom, click Contact us.
- Click the Search for Something else button, and then enter your concern in the Ask us anything box.
- Select Search, and then scroll down to get your contact options.
For additional tips about running and processing payroll in QuickBooks Desktop, you can open this link.
Please let me know how this works out on your end. I'm determined to get this resolved for you. Keep safe!
