I can help you figure this out, Sblanding.

Let's make sure that you have access right to the payroll page. Only the Master Admin, Company Admin, and users who have access to payroll can log in to the account. Here's how to check if you have payroll access:

1. Go to the Gear icon in the upper right corner.
2. Select Manage Users.

To learn more about QuickBooks Online user access rights, please check these resources:

• Add and manage users in QuickBooks Online.
• User roles and access rights in QuickBooks Online.
• Managing accountant users in QuickBooks Online.

Please let me know if you have any additional concerns related to managing users in QBO. I'll be right here to help.