Hello @mamac40,

I definitely understand how important it is to get your taxes paid, and how unnerving it can be when you get an error message trying to do so. Let’s get this checked off the list for the year. You mention you aren’t able to type anything when trying to request support. I’d like to ask you to try these steps in order:

• Update QuickBooks manually:

         1.  From the Help menu, select Update QuickBooks Desktop.

         2.   Go to Update Now.

         3.  Then Get Updates.

• Close and Restart QuickBooks.

• Try the Contact Us option using the steps above.

I’ll be looking forward to hearing from you and that you were successfully able to connect with our Support team. If you have any other questions, please let me know. I’m simply a comment away.